Policies
Cancellation Policy
- Draft prepared
- August 27, 2026
- Issued by
- Simpli Kept Home Cleaning LLC
- Sections
- 05
Please read
Attorney review required before this governs real bookings
This page is a plain-language draft written to reflect the owner’s actual decisions on notice windows and fees. It has not been reviewed by a Tennessee-licensed attorney and should not be treated as final legal terms until it has.
Every confirmed booking holds a block of time on Simpli Kept’s schedule — time that, once reserved, usually can’t be filled with another job on short notice. This policy explains what happens, and what it costs, when a cleaning is cancelled or rescheduled close to the appointment.
Fee schedule
The fee depends on how much notice you give before your scheduled appointment time. This same schedule applies whether you’re cancelling outright or asking to reschedule.
| Notice given | What this covers | Fee |
|---|---|---|
| 24+ hours' notice | Cancel or reschedule at least 24 hours before your appointment. | $0 |
| Less than 24 hours' notice | Canceled before the day of the appointment, but inside 24 hours. | $25 |
| Same-day cancellation | Canceled on the day the cleaning was scheduled. | $50 |
| No entry | We arrive at the scheduled time and can’t get into the home (no key, code, or answer). | $75 |
How fees are charged
Any fee under this policy is charged to the card you have on file, separately from any cleaning invoice. It is itemized on its own — it is never bundled into or hidden inside the charge for your next cleaning.
No entry at the scheduled time
If we arrive at the scheduled time and can’t get into the home — no key, no working code, and no answer — that’s treated as a no-entry cancellation, regardless of how much notice was given beforehand. The fee reflects the time already set aside and travelled for.
Booking notice
Separately from cancellations, new booking requests need at least 24 hours’ notice before the requested start time. This keeps every home on the schedule getting its full, unrushed visit.
Questions about a specific charge
Call or text 865-229-6737 or email stephen@simplikept.com and we’ll look into it personally.