Privacy Policy

• Contact details — your name, email address, and phone number.
• Property details — your address, square footage, bedroom and bathroom count, and anything you tell us about pets, entry instructions (keys, codes, or gate/parking notes), or HVAC filter size — only for the add-ons and details relevant to your home.
• Booking & payment records — which packages and add-ons you’ve booked, appointment times, amounts charged, and payment status. See “Payment processing” below for how the payment itself is handled.
• Communications — messages you send us through the contact form, booking notes, and any texts, calls, or emails between you and us about your service.
• Reviews — if you leave a review, the rating, text, and display name you choose to share publicly.

To confirm and schedule your cleaning, to let us prepare for your home’s specific needs, to bill correctly, to contact you about your appointment, and to respond when you reach out. That’s the whole list. We don’t use your information for advertising, and we don’t sell it to anyone.

Payments are processed by Stripe. When you add a card, it’s sent directly to Stripe — Simpli Kept never receives or stores your raw card number, expiration date, or security code. Keeping payment data secure to the PCI-DSS standard is Stripe’s responsibility as our processor, not something handled on our own servers. We keep a record of charges, refunds, and payment status, but never the card details themselves.

Only the vendors that make the service work: Stripe for payments, our hosting and database provider to run the app, and an email/SMS delivery service to send booking confirmations and reminders. We don’t share your information with anyone for their own marketing purposes.

The site uses only the cookies needed to keep you signed in and to carry your booking selections between steps — nothing used to track you across other websites.

We keep booking and account records for as long as your account is active, plus a reasonable period afterward for recordkeeping and tax purposes. We use industry-standard practices to protect your information, but no online system is completely immune to risk, and we can’t guarantee absolute security.

You can review and update most of your account and property details directly from your dashboard. To request a copy of your data, ask us to correct it, or ask us to delete your account, contact us using the details below.

Simpli Kept’s services and website are directed at adults arranging cleaning for their homes. We don’t knowingly collect information from children.

If this policy changes in a meaningful way, we’ll update the date at the top of this page.

Questions about this policy or your information? Call or text 865-229-6737 or email stephen@simplikept.com.