Terms of Service

Simpli Kept provides residential house cleaning, currently in Knoxville, Oak Ridge, Maryville, Lenoir City, Powell, Tennessee. It is owner-operated: cleanings are performed personally by the owner, not a dispatched crew. If an address falls outside the current service area, we’re not able to accept the booking; see our service area page for the current list of towns.

Submitting a booking request is not the same as a confirmed appointment. Every request is reviewed personally, and you’ll receive a text and an email once it’s confirmed — or, if the exact time doesn’t work, a proposed alternative time to accept or decline. Requests need at least 24 hours’ notice before the requested start time.

Package prices shown as a “starting price” (marked with a plus sign) reflect a typical home in that category. If your home is larger, or needs more work than typical for its category, the adjusted price is communicated to you before the work begins — never added afterward as a surprise. Every booking is billed at a minimum of $149, regardless of package or add-ons selected. Full current pricing is published on our services & pricing page.

A valid card must be on file to book. That card is charged once the cleaning is complete — never up front, and never as a deposit. Card payments are processed by Stripe; Simpli Kept does not store your raw card number. See our Privacy Policy for more on how payment information is handled.

Cancelling or rescheduling close to your appointment, or a missed entry at the scheduled time, may carry a fee. The full fee schedule, and how those fees are charged, is set out in our Cancellation Policy, which is part of these terms.

You’re responsible for providing a reliable way in at the scheduled time — a key, a door code, or other instructions on your property profile — and for keeping that information current. Please let us know about pets in advance so we know what to expect when we arrive.

Please secure or point out anything fragile, irreplaceable, or of unusual value before your appointment, and let us know about any hazards in the home (structural issues, pests, biohazards, or anything else that would affect how the visit should be handled). We reserve the right to decline or stop work in a home that presents a safety concern.

We take care in every home we clean, and we want to know right away if something goes wrong so we can make it right. A full, legally precise limitation-of-liability clause belongs here once these terms have been reviewed by an attorney — see the notice at the top of this page.

If these terms change in a meaningful way, we’ll update the date at the top of this page. Continuing to book after a change means you accept the updated terms.

These terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law rules.

Questions about these terms? Call or text 865-229-6737 or email stephen@simplikept.com.